Frost Buddy Shipping Policy
Order Processing Time
At Frost Buddy, we process all orders within 1-3 business days after your payment is confirmed. This preparation phase includes verifying order details, gathering products, and securely packaging your shipment. Please note that processing time does not include shipping transit.
During holidays, promotional events, or spikes in order volume, processing may require additional time to ensure your order is handled carefully.
Shipping Options and Charges
Shipping methods available to you depend on your delivery address, the products you purchase, and the carriers we work with. At checkout, Frost Buddy will display all eligible shipping options along with any applicable fees. Shipping costs are calculated and presented before you finalize your order.
Some products or locations may have specific shipping restrictions; any such limitations will be clearly indicated during checkout.
Delivery Timeframes
Estimated shipping times depend on your location, the selected service, carrier operations, and local conditions. Typically, delivery can take between 5-10 business days. Please consider that these are estimates — delivery may be delayed by weather, customs, transportation disruptions, or other unforeseen events beyond our control.
International Shipping
For international orders, customs inspections, import duties, taxes, or other local requirements may apply. These charges and responsibilities vary by destination and shipping method. You will be informed of any alterations during the checkout process before completing your purchase.
Shipment Tracking
When tracking is available, Frost Buddy will provide shipment details after dispatch. Keep in mind that tracking updates are managed by carriers and can take some time to appear. A temporary delay in tracking information does not necessarily indicate a delivery issue.
Updating Delivery Information
Ensure your shipping address and contact details are accurate when placing your order. If you realize a mistake after ordering, contact Frost Buddy’s support promptly at tikehpaul@gmail.com. We will try to help, but changes might not be possible once your order is in fulfillment or with the carrier.
If Your Shipment Is Late or Missing
If you have not received your package within the expected timeframe, first check your tracking information. Should tracking status remain unclear or show issues, contact Frost Buddy with your order number and tracking details. We will investigate and advise on next steps.
Damaged or Incomplete Orders
If your delivery arrives damaged or missing items, notify Frost Buddy support immediately at tikehpaul@gmail.com. Whenever possible, keep the original packaging and provide photos or descriptions of the issue to assist in assessing your claim. We will review your case and pursue resolution under applicable laws.